Had a call from an extremely pleasant lady questioning me if I had received my book and info about the insurance I had taken out for my recently purchased car. I had not received anything!! The lady e... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Had a call from Jo at 2020 warranty, she was very helpful and provided all the relevant information for making a claim. Not had to use them yet (fingers crossed this will remain the case) but so far i... Leggi di più
L'azienda ha risposto
Echo what the other poor ratings have said, they will use their terms and conditions as it suits to avoid paying out. They are not regulated by nor do they abide by the guidelines of the Motor Omb... Leggi di più
L'azienda ha risposto
2020 warranty always gives me such peace of mind when it’s comes to looking after my car! As someone who doesn’t know a lot about vehicles it’s so niche being able to leave it to professionals who kno... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
20-20 Warranty provides flexible vehicle warranty solutions designed to give drivers and dealers confidence when things go wrong. We offer a range of cover options for vehicles of any age and mileage, backed by straightforward service and support. Our aim is simple: to make vehicle warranty protection easier, fairer and more transparent.
Informazioni di contatto
4,0
Molto buono
130 recensioni
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AVOID!!!!
As a vehicle dealer, I have had serious issues with this warranty company and would strongly advise others to proceed with caution.
The product was sold to me on the basis that it “covered everything”, which has proven to be completely inaccurate. Claims handling has been inconsistent and extremely frustrating throughout.
There were also occasions where customers were contacted directly and given misleading information. In one case, a claim was initially rejected, then later accepted after challenge, only for a subsequent claim to be refused again without proper consistency or explanation.
The overall experience has damaged customer confidence and created unnecessary problems for my business. Due to the seriousness of the issues involved, I have now raised a formal case with the Financial Conduct Authority (FCA) and supplied supporting evidence.
I would strongly recommend that dealers fully review the terms, exclusions, and claims process before working with this company.
Maybe you should invest better in training your sales executives. I am still pursing with the FCA with the evidence and messages I have proving other wise.
14 maggio 2026
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Risposta di 20-20 Warranty Ltd
We dispute the comments made in this review.
At no point was the warranty sold as “covering everything”. All cover is strictly subject to the policy terms, conditions, exclusions, and covered component schedule provided at the point of sale.
The claim in question relates to a Diesel Particulate Filter (DPF), which is specifically excluded under Page 2 of the policy documentation. The repair therefore falls outside the scope of cover.
A previous claim under the same policy was approved in February where the failure related to a covered component. All claims are assessed individually in line with policy terms.
We note the reviewer is an experienced motor trade operator and would reasonably be expected to understand standard warranty exclusions and limitations.
We reject any suggestion of misleading information and confirm all decisions were made in accordance with the agreed policy terms.
This constitutes our full and final response on the matter.
Very helpful customer service
Very helpful customer service, and claim process was easy to navigate with their support. Kirsty was a great help.
26 febbraio 2026
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Risposta di 20-20 Warranty Ltd
What a lovely review. Thank you for taking the time to tell us about your experience Hardeep. We know Kirsty will be over the moon to read this. Thank you again, from all of us at 20-20 Warranty.
Excellent company
Excellent company
I dealt with Luke who was friendly, knowledgeable and informative
I would very much recommend
28 aprile 2026
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Risposta di 20-20 Warranty Ltd
Thank you for the 5 Stars Sarah! That has really brightened our day. We are very glad that Luke was able to help you resolve your issue. Thank you again, from all of the 20-20 Warranty Team.
Thank you Luke for all your help this…
Thank you Luke for all your help this week getting my claim through.
23 aprile 2026
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Risposta di 20-20 Warranty Ltd
This is great to hear Stefan. Thank you so much for the 5 Stars! We will pass the message on to Luke. Happy driving, from everyone here at 2020 Warranty.
Recommend!!
The whole process from start to finish was easy with 2020 warranty. The service recieved was efficient and professional! I would highly recommend.
6 aprile 2026
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Risposta di 20-20 Warranty Ltd
This is lovely to read! Thank you so much Walter! We are so pleased to see your feedback and will pass this on to our fantastic team- smiling faces everywhere. From all of us at 20-20 Warranty.
Risposta di 20-20 Warranty Ltd
Thank you so much for the 5 star review Aimee! Our team really appreciate the feedback. We wish you happy, safe driving from all of us at 20-20 Warranty.
Don’t normally leave reviews but was…
Don’t normally leave reviews but was particularly impressed with the customer service Finley provided , he was very knowledgeable and very polite , would definitely recommend to a friend
16 aprile 2026
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Risposta di 20-20 Warranty Ltd
Thank you so much for taking the time to leave this amazing review Charlie! We are very proud of our team here at 2020, and it is lovely for Finley's hard work to be recognised. We know he will be very pleased to read this. Thank you again, from all of us at the 2020 Team.
Big shout out to Luke for all your…
Big shout out to Luke for all your support over the last few months, we as a business have been trying to find a warranty company that works best for our customers and I couldn’t recommend 20-20 and Luke anymore
1 aprile 2026
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Risposta di 20-20 Warranty Ltd
Thank you so much for the 5 Stars Jacob! We know Luke will be very happy to read this. He always works hard to support his customers. Thank you again, from everyone at the 2020 Warranty Team.
my experience with this company was one…
my experience with this company was one of a kind, truly never received more patience from anybody before, i was lucky enough to get someone as patient as Luke to make sure i got all the information i needed. highly recommend.
22 aprile 2026
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Risposta di 20-20 Warranty Ltd
At 2020 Warranty, we always aim to provide the highest levels of customer service. It is lovely to hear that Luke is doing such a great job of achieving this! Thank you so much for taking the time to tell us about your experience Natasha, from all of us at 2020 Warranty.
Luke was great from start to finish
Luke was great from start to finish - assisted me all the way, have since purchased another warranty for my partners car with Lukes help also.
28 aprile 2026
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Risposta di 20-20 Warranty Ltd
Thank you so much for the fabulous feedback Jake! We are super proud of our team at 2020 Warranty, and will make sure that your feedback is passed on to Luke. We know he will be very pleased! Thank you again, from all of us at the 20-20 Warranty Team.
Dealt with a guy called Luke from start…
Dealt with a guy called Luke from start to finish.
No issues at all, and would recommend.
16 aprile 2026
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Risposta di 20-20 Warranty Ltd
Thank you for taking the time to leave us such positive feedback. We are so pleased that we were able to help you! Happy, safe driving from all the 20-20 Warranty Team.
I had a great experience
I had a great experience, the customer service team was amazing! Special shout out to Luke who made sure all my questions were answered and was really patient with me! Would recommend 🥰
22 aprile 2026
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Risposta di 20-20 Warranty Ltd
Luke will be over the moon to read this Hannah, thank you! We are so proud of our team, so it is lovely to hear this feedback from our customers too. Thank you again, from all of us at 2020 Warranty.
The air conditioning compressor on my…
The air conditioning compressor on my vehicle stopped working and needed replacing. My warranty helped cover the repair and the claim process was quick and straightforward.
16 aprile 2026
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Risposta di 20-20 Warranty Ltd
Hi Jude, thank you so much for taking the time to share your experience with us. We are always love to hear that we helped our customers to solve their problems quickly and efficiently. Thank you again, from all of us at 2020 Warranty.
Excellent communication with garage and…
Excellent communication with garage and excellent response to approve repairs. Reimburse of my payment done within seven days.
Highly recommend warranty company.
24 aprile 2026
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Risposta di 20-20 Warranty Ltd
What a great review... 5 STARS! We always appreciate hearing that we took the stress away from the process. Thank you so much from all of us at 20-20 Warranty.
Great comapny for dealkers
We have been using 2020 warranty for over 15 months now, have to say the staff are great from support to the sales staff. They do answer every support call. we and our customers have only had positive experiences with them
22 aprile 2026
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Risposta di 20-20 Warranty Ltd
What a lovely review! Thank you for the 5 Stars Donnan! We always aim to provide excellent service to our customers, so it is great to hear that we are doing a good job. Thank you, from all of us at 20-20 Warranty.
2020 Warranty is an appalling company…
2020 Warranty is an appalling company to deal with. Their small print is endless. They would not evaluate the problem via the garage, had to wait a week for a independent surveyor to have a look at the car. Meaning my car was off the road for two weeks plus. The so called independent survey who was being paid by 2020 warranty couldn't find i quote "this fault is not a sudden component failure." As they couldn't get into the component a very interesting conclusion. Basically I would advise going to a more reputable company
20 febbraio 2026
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Risposta di 20-20 Warranty Ltd
We are so sorry to hear that you are dissatisfied with the outcome. Your claim was assessed in line with the terms of your policy and based on an independent third-party engineer’s report. The findings indicated wear consistent with gradual deterioration (including actuator linkage wear and carbon build-up), with no evidence of a sudden mechanical failure as required under the policy.
Based on this, the claim did not meet the terms of cover. While we understand this is disappointing, we remain confident the decision was made fairly and in line with the agreement. If you remain dissatisfied, you may refer the matter to the Financial Ombudsman Service for independent review.
We highly recommend 2020 Warranty
We highly recommend 2020 Warranty, we couldn't be happier with the packages for our customers. Great customer service and good range of cover packages to suit all needs and budgets.
19 marzo 2026
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Risposta di 20-20 Warranty Ltd
Norman, thank you so much for leaving us this amazing review! Providing excellent customer service is vitally important to our team, so it is lovely to know that we have done a great job! We will pass your feedback on to our support team, who will be over the moon to hear this. Than you again, from all of us at 20-20 Warranty.
Excellent service
Excellent service all round, very easy to deal with.
16 febbraio 2026
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Risposta di 20-20 Warranty Ltd
This is great to hear Sandeep! We are always happy to know that we keep everything as easy and stress-free as possible. Thank you so much for the 5 stars, from the 20-20 Warranty team!
Risposta di 20-20 Warranty Ltd
Thank you for the 5 Stars! We are so happy to know that you love our products and our service. Our amazing support team will be over the moon to get your feedback. Thank you, from everyone at 20-20 Warranty.
Simply the best
I have been dealing with these guys for some time now and running a Supercar business I needed a company I could trust and rely on and this company came to the party. Without doubt the best I have come across in the industry. Also if you are a dealer their system is so easy to use which is a must for for me.
Keep up the good work
Tank you for your services.
Martin Sancez
MS Supercars
9 marzo 2026
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Risposta di 20-20 Warranty Ltd
Fantastic! It is so wonderful to hear that you have found our company to be trust worthy and reliable, when it comes to your warranty needs Martin. We strive to provide a 5 star service for our customers, so we thank you for telling us about your 5 star experience! We are very grateful. From everyone at 2020 Warranty.
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