1Rebel Recensioni 

Unfortunately, I have had a very bad experience recently with 1Rebel and my complaint is not being taken seriously or being past to anyone relevant.

When sending my complaint by email, it’s been passed from receptionist receptionist and not being read properly.

1rebel recently changed their policy and have not asked their members to agree to these changes only enforced them. I’m not sure that this is even legal but I am going to raise this with the financial ombudsman to see if it is.
If you’re in an agreement with a company, they should ask you to agree to new terms and conditions which they have not done.

Aside from that all I’m asking for is for reimbursement of 5/6 sessions stolen from me from December that I was unable to use because of the holidays so booked into the first week of Jane (something that you’ve always been able to do, but they have changed their policy on this) and instead of that they are ignoring my emails and not taking my complaint seriously.

I’ve sent this complaint to the Broadgate Circle branch and set Mary’s Axe and nobody is resolving this issue for me.

I’ve asked repeatedly to be transferred to customer service department.

I’ve been a loyal member of 1Rebel for several years, and the treatment that I’m receiving does not line up with the price point of this gym.

Like many others, I've been impacted by the system changes and the lack of compassion that has come from the 1Rebel team during this time has been massively disappointing, leading me to leave this review.

They updated their system during December and have openly shared with me that the update didn't go as smooth as planned. You'd expect that they'd take ownership of the issues and be flexible with the new t&cs just for this first period of change, but instead it’s the members that are out of pocket and taking the rap for it.

I was charged double for my membership, and waited well over a week to get a refund (December being quite possibly the worst time for this to happen)

They also updated their T&Cs so that you cannot rollover leftover class credits into the first week of the next month. This is possibly fair enough with a good amount of warning and any other time of the year, but they notified members AFTER the change and introduced it in December, a month where they had a reduced timetable and full closures on certain days, leaving members with even less chance to actually use the credits, which we already pay a fortune for.

On top of this they've also changed my billing date, which shortens my membership cycle giving me even LESS chance to use my credits. I have 2 credits left to use, a 1 or 2 day leeway is all I'm asking for. I went to a class this morning and it was half full, so it would make no impact if I was using these credits in the next day or two whilst it's still technically the holiday period and not everyone is back at work yet. There's plenty of space in the classes, I'm not taking up a valuable spot!

Upon raising these issues in a polite manner, there's absolutely ZERO flexibility. I even asked if I could bring a friend to one of the classes with me just to try and use up the credits I've paid for (on the 27th December to a class that again wasn't even half full) and was also told nope and that the system doesn't allow that.

Seems absolutely absurd that the team are so unwilling to assist and rectify their errors that came from the terribly timed system update that went wrong. Not the service you expect from what is supposed to be a premium gym at all. I've been a paying customer for literally years and this is the worse experience I've had with them. So disappointing.

Terrible experience. Bought in 2022 what I thought was a 5 class pass. Turned out to be an annual membership. Only found out because they recently changed their IT system and started giving receipts. When I queried it was told best they could do was a refund of £69 and a cancellation of the membership I never wanted. I tried to explain I had cancelled the membership after I last attended in 2022 and that they could see I had not even attended a single class in the past 2 years. Apparently they can’t / won’t do do any more. I am out of pocket more than £500 and they are refusing to do anything. Zero interest in anything that resembles common sense and customer care. Not to mention they needed to be chased several times for an answer and no one answers the phone when you try to ring.

I am really sad having to write this as I was a loyal 1 rebel customer for many years, I paid them thousands of pounds as I stood by their workout and help the most expensive membership for most of my time working out here.

I moved out of London about 8 months ago. Therefore I deleted my regular membership. I have been buying classes ad hoc every now and again so that when I am in london I could workout once in a while. I bought the 3 class pass and 1 rebel decided to reinstate a monthly 3 class membership without telling me, proceeding to take £43 a month without my consent.(why would I take out a subscription when I don't even live in london?!) When I flagged it they said they would not be able to refund me the months but they have cancelled my membership and 'sorry for any inconvenience caused' no reason as to why they couldn't, no reason as to why they took it in the first place, just outright theft. Judging from people's reviews on here the company is basically a scam just taking people's money without their consent or say so because they have bank details? How many times does this have to happen before someone official can investigate this as surely it can't go on?. Steer clear, absolutely disgusting, they don't care about you as a client! They just want your money.

1Rebel recently updated their T&Cs so that you cannot rollover leftover class credits into the first week of the next month. They did this with no warning and introduced it during December, a month where many people will not be able to use all of their credits due to Christmas travel and gym closures. If I had known about the change to T&Cs before my membership renewed I would have cancelled!

As the other reviews say, the penalties for cancelling sessions are quite harsh compared to other workout classes.

Thank you, Jack,

Thank you for today’s session—it was both fun and a great workout! The music was perfectly chosen for each part of the training, and I really appreciated how you lowered the volume when speaking. It made everything much clearer, and you didn’t have to shout over it. You also have a fantastic sense of humor!

Looking forward to the next session, Oxford Circus locations

Excellent classes, love how on time it always is.

There’s no classes from the late afternoon on 20/12, 21/12, 22/12, 27/12, 28/12, 29/12, 30/12, 2/1,3/1 and No classes on 23/12, 24/12, 25/12, 26/12, 31/12, 1/1.

My membership expires on 9/1 and I would appreciate if they could extend a few days for me so I could attend some classes. They came back to me it’s their T&C so they can’t extend for me unless I paid.

I don’t think your T&C states that you are half close in Christmas NY period but the answer is that my friends and I won’t join 1 rebel again after being on it for few years. It used to be better

I cancelled more than 24 hours in advance but due to THEIR website changes, I will lose my money and am not allowed to rebook. I believe this situation is not only disappointing but also unfair, as the website changes are on their end and out of my control.

This would have been my second session under the new starter intro package, and given the cost of these classes, I find the resolution offered unacceptable.

Theft.

Very disappointing experience. I came for my first class on time, travelled from a different part of town. I was there a few minutes earlier, waiting at the reception. The reception refused to let me in because they needed to do a 5min induction and there was not enough time before the start of the class. They also refused to refund the £16 fee. I can see other people here had the same experience. Be careful, read the small print!

Love all the classes here - so many studios to choose from and the classes are super challenging and fun - they often have events which has a great vibe. I’ve been a member for a few years now and it keeps getting better!!

I arrived on time for my first ever class at rebel 1 which I had booked a taster session. Despite the fact that the class hadn’t yet begun I was told that I should have arrived 5 minutes early for an induction and I couldn’t take part in the class.
I explained that I didn’t know this and have a small baby at home so have specially arrange childcare etc. I asked if maybe one of the team members on the reception desk could run me through the induction quickly so I could still join the class. The manager was quite sassy when he told me no and that ‘next time you should read your confirmation email’.

Considering I was turned away by the reception team on my first ever day I wasn’t really interested in coming back. So I asked for a refund and was refused my right to have my money back. Not even sure if that’s legal but it explains why there are so many negative reviews here.

My warning to new clients is don’t lock yourself into a package as you will not be able to refund if you’re treated poorly by the staff which seems likely since they treated me this way on my first experience at the gym and many of these others reviews have similar experience.

The owner and investors of the business might consider reading some of these reviews (there are so many and so similar). You may make more money by listening to your clients experience than telling them to read your terms and conditions. I suggest listening to your customer and making change. A less than 3 star rating is quite frankly embarrassing. Whilst it is normal to have a few unhappy customers the sheer number of them shows you are doing something wrong.

No point spending thousands on marketing if you’re losing customers at door and can’t retain them.

Really enjoy my class at Broadgate - but there needs to be flexibility on morning classes. When trying to get the first train for the 6:15am class, sometimes there are delays. If there is 5 min delay, surely we can be let in class.

Also, be good to invest in a good iron! Considering how much the classes have gone up by, would be great to have an iron that works and a board that is long enough to iron some clothes

I once wrote a rave review as my experience was so amazing - but have to revise.

Simply: only go to Bayswater. There the team is fun, flexible and helpful. They understand that life happens as long as you don’t take the mick, and I’ve ended up committing long term on this basis. Trying out others like SJW is a different experience. It’s a very ‘computer says no’ attitude and I now see the complaints. If I’d started anywhere but BW I wouldn’t have continued. TLDR: give Bayswater pay rises, review the rest

Was really struggling to find motivation prior to finding 1Rebel - Trainers are brilliant and the classes change week to week which really keep you engaged. Would highly recommend to all levels of people on their fitness journeys.

Avoid this gym at all costs! I paid for the session, and they still wouldn't let me in because I was less than a minute late. The staff is rude and completely unhelpful. Worst experience I've ever had at a gym. Don’t waste your time or money here!

I've been a member of 1Rebel for almost a year and I absolutely love coming here. Its my 2nd home lol.. I work in Mayfair so my two main gyms are oxford circus and Victoria.

Most of the reviews on here are down to not letting you in late. 1R states very clearly when booking that you need to be there at least 5/10 mins before, the doors close AT the actual class time! To stop distraction, which actually is annoying and I really appreciate this.

They are also understanding in certain circumstances and rules are rules.

Staff at any branch I've been too, I've been to a few have been so lovely and helpful.

The trainers are amazing and so good at what they do, my body has changed massively and have had so many compliments! Highly recommend - just be early to class, don't rush and enjoy :-)

My class was at 6.15am I turned up at 6.15am on the dot and the reception team would not let me in the class saying the doors were locked! I travelled an hour to get there this is absolutely ridiculous and a waste of my money and time I even asked please just let me in. I then stayed at the gym for a while and then noticed they let a bunch of girls in late for the next class that started at 7.15am they were all 5 minutes late !!!

I love the South Bank site and their spin classes are the best. Ladies’ showers are a bit dark and sometimes the showers don’t work properly but other than that can’t fault them.

I echo what others describe: had been a loyal (paying) member for a solid period and they look for ways to charge you extra/without your approval on a consistent basis and absolutely do not back down, even when they have made a mistake (no refunds).

Gyms are OK at best, customer service is bottom of the barrel. Given the price I’ve traded up for materially better service and facilities.