1001hobbies.co.uk Recensioni 83

DO NOT ORDER FROM THIS FRENCH BASED COMPANY

91% of reviews are 1* for a very good reason, please read those reviews before committing any order or pre-order and judge for yourself

THEY DON’T DELIVER

If I could give this terrible company zero stars I would. First of all, they pretend to be in the UK but they are in France! Secondly, they sent me half of my order (which came damaged which they refuse to replace) and refuse to send the other half. They printed a postage label for replacement of other half of the order to make it look like they sent it but they never dropped it at the post office. They refuse to give a refund or even reply to emails. I have reported them to my credit card provider for reversal of funds. AVOID! These guys are terrible, scamming thieves!

I pre-ordered something from them back in June that was supposed to be released in August. I still haven't received it (i also have not received any updates on what happened with it). When i sent an e-mail about it i was ignored. Awful company that does not care how they treat customers. They should be shut down.

Did not have one of the items I had preordered and instead of refunding advised I would get store credit.
I asked for a full refund to avoid similar issues and they initially ignored my request when responding before confirming they would refund.
Over 1mth later I had to open a PayPal dispute and the seller resolved almost instantly, to avoid those account issues PayPal imposes.

TLDR - only pay with PayPal so you can refund when 1001hobbies try to cut and run with your money.

Would have wrote a 0 star review if I could have. Ordered a kit from these guys back in May and still haven't received it. I have emailed multiple times to try get an update as to when I will receive my order and I am greeted with an automated reply that says the same thing every time. I am currently waiting on another email back after threatening to go legal. Never ordering again. Scam artists

I would strongly recommend buying from another retailer as if you do not live in France or the European Economic Area you will be charged an additional 20% ontop or the prices they list as they illegally charge VAT twice.
They aren't a UK seller despite using a UK URL which is exceptionally misleading and bad faith, particularly as they don't list their address plainly on their website. I've been dealing with customer service in relation to being double charged VAT where I've received rude responses.
If you're living in the UK I would strongly recommend Gunpla UK or Hobby Link Japan if you're buying in bulk as they're far more reliable and transparent sellers.

Do not ever buy or preorder anything from this shop. I pre ordered figure in june and it was supposed to be in august but they changed the date to march nex year so I wrote to them to cancel my order and refund me and they sent a message completely on different topic. I wrote to them that I want my money back and if not I am going to my bank and take legal action and I will do it if I will not see my money. Here is my order number maybe here someone will answer from the shop. Order number: 7V0PWR5OJ

BEWARE - THIS IS A COMPLETE SCAM!
This is a fraudulent website, DO NOT make any payments to 1001Hobbies. You will NOT get your goods, you will NOT be able to phone them, you will NEVER get an email from them.

BEWARE - SCAM!
DO NOT GIVE THEM YOUR MONEY, THESE ARE SCAM ARTISTS AND SHOULD NOT BE ABLE TO TRADE. NO ORDER CONFIRMATION, THEY WILL TAKE YOUR MONEY AND NOT SHIP YOUR ITEM, NOR REPLY TO ANY OF YOUR MESSAGES!
YOU HAVE BEEN WARNED.

Beware this is a fake website and you will not get your products. Date of delivery keep reschedule and never deliver. Customer support will tell you must wait and wait forever, no option to opt out. So disappointed

This website is a scam. Avoid it. Products are never delivered. money is never returned. They try to take advantage of customers as much as possible.

Preorder of a new kit that was never delivered. They only admitted the mistake after my enquiry and were clearly going to keep my money. Kit now out of stock. Useless company. Will never use again

I wish there was a zero star. The order came and it looked like the box had been through a war. This was not a fragile item ..thank god.
The 20 dollar masking kit was not in the box with the model.
I sent an email and without photos they will not help me out. I dont own a cell phone!
I tried caliing their phone line but can never get an answer?
I will never do business with this place again.
There is a reason they are only two star rating...LOL

Posted before. Sent me wrong item on purpose. They knew they did not have the item so they sent me something else. They do not accept returns. Will refund my money only if I show them I destroyed the item! What a waste. I am donating to a non-profit for troubled children which means I will pay for the item. Sparky emails, poor customer service. Stay away.

I was searching for a while for a Gundam Aerial and once I found it at 1001hobbies I was over the moon.
Yes I had to wait a bit as it was a preorder product but the communication from 1001hobbies from the start was perfect, I wasn't bombarded with emails trying to sell me other stuff, just quick updates letting me know expected delivery dates and shipping updates.

The package actually arrived early and in pristine condition.

I couldn't be happier.

I have several gunpla models in my back catalogue still waiting to be assembled but I built this one right away.

THANK YOU 1001HOBBIES.

Ordered beginning of November, arrived just before Xmas after chasing numerous times. When arrived it was damaged!! Sent evidence which they accepted but then wanted photos that I’d crushed and destroyed the item entirely before they would consider a refund. Thankfully PayPal reimbursed. AVOID AT ALL COSTS!

I decided to give them a chance even after reading about the slow shipping. Not only were my items late by a few weeks but they showed up with either wrong labels or the labels ripped off. Shop somewhere else for your hobby supplies!

Ordered in the first week of November! My order did not arrive. A couple of times wrote to customer service asking for my money back, and got the standard answer - we are trying to resolve this, blah-blah-blah. Today also had yet another answer like that and no money. TWO!!! month!! they are "trying to resolve"!!! Run away from that company, they are thieves.

Sadly have to agree with everyone else. Ordered jigsaw 5 Dec, still waiting (21 Dec) . It is not obvious that the products come from France, and shipped by the slowest means possible.

Scam!! Scam!! Scam!!