E X

Australia

Recensioni

Recensione su Pilatesflo

Valutata 1 stelle su 5

Scam website don’t ever buy

I got a Pilates board and it came with 14days app subscription trial. The board itself is a low quality plastic board. Just before the subscription trial expired I was charged two years of subscription fees $372 order #233604 without notice or authorization. Even though it said on the website it would be a monthly charge of $9.90 that can be canceled anytime. So tell me why have you charged me two years of subscriptions??? This daylight robbery and complete scam.
They don’t reply emails at all and no response have been provided after I sent numerous messages. They also save your credit details on the website which I never agreed to either. This is scam! I will report it as fraud and dispute all charges. DO NOT BUY from this website.

28 febbraio 2026
Non scritta su invito

Risposta di Pilatesflo

We’re truly sorry for the concern and frustration this situation has caused.

Due to a technical glitch, this charge was processed incorrectly. Our team is currently monitoring the issue and will refund the charges to you. You will receive a confirmation once the refund is complete.

We sincerely apologize for the inconvenience and appreciate your patience while we resolve this.

Recensione su Pilatesflo

Valutata 1 stelle su 5

Scam website DO NOT BUY

I got a Pilates board and it came with 14days app subscription trial. Just before the trial expired I was charged two years of subscription fees $372 order #233604 without notice or authorization! Even though it said on the website it would be a monthly charge of $9.90 that can be canceled anytime. They also save your credit details on the website which I never agreed to either. This is scam! I will report it as fraud and demand a refund. DO NOT BUY from this website.

28 febbraio 2026
Non scritta su invito

Risposta di Pilatesflo

We’re truly sorry for the concern and frustration this has caused. We take matters like this very seriously.

After reviewing the order number you shared (#233704), we’re not seeing any record of a yearly or two-year subscription charge associated with that order. There may be a different order or transaction number linked to the subscription.

Could you please double-check the order or transaction number and share the correct details with us? Once we have the accurate information, we’ll be able to investigate this properly and assist you right away.