Stay well away horrendous company rude…
Stay well away horrendous company rude worst experience I’ve ever had buying bike parts use another company and save yourself the hassle and time will tell you they either have or can get your part when they don’t/can’t still kept my money for 6 weeks though without a single update until I contacted them and I was told they had no idea where my part is or how long it will be
Risposta di Drbikes
We’re very sorry to hear about your experience and apologise for the frustration caused by the delay and lack of updates on your order.
We understand how upsetting it is to wait several weeks without clear information and regret that our communication fell short of the standard you should expect. While we rely on supplier updates for stock availability, we accept that we could have done more to keep you informed throughout the process.
Your feedback has been shared internally, and we are reviewing our procedures to ensure better transparency, communication, and service for all customers. We appreciate you taking the time to leave your comments and are sincerely sorry your experience with us was so disappointing.