AVOID PROPERTY MANAGMENT AT ALL COSTS !
AVOID FARRELL HEYWORTH FOR PROPERTY MANAGEMENT.
In over 40 years of property investment, have never come across such predatory practices.
Utterly incompetent. Totally disorganised.
Dishonest "pet" contactors based miles away charge a fortune to attend - suspect sharp practice. A landlord should be able to count on honesty, competence and reliability of agent and contractors working on behalf of their clients and trust the services offered.
Staff had zero competence in assessing contractor specifications and estimates.
Agent points out terms and conditions, but with abject failures in service, termination of contact remained hugely expensive. The organisation and set up is like a utility company: Long waits on the phone, passed from pillar to post, Central office.
Despite most office staff being polite and willing but the company is rogue.
Not fit for purpose.
Should not be permitted to trade
Risposta di Farrell Heyworth
Thank you for taking the time to leave your feedback. We’re sorry to read that you feel so strongly and appreciate the opportunity to clarify a key point.
When maintenance is required at a managed property, the decision on who carries out the work always sits with the landlord. We are very happy to facilitate contractors of a landlord’s choosing, or alternatively we can recommend contractors we have previously worked with if this is preferred. There is no obligation to use any supplier suggested by us.
All fees and notice periods relating to management agreements are clearly set out within our terms of business at the outset, and our aim is always to be transparent and compliant in how we operate.
We’re pleased to hear your comment regarding our office teams, and we would welcome the opportunity to discuss your concerns in more detail if you wish to contact our lettings team directly.
Best regards
Jeremy Collins
Director
Farrell Heyworth
