ben Ong

Hi Ben!
We appreciate your feedback.

We're sorry to hear your concerns and we'll make sure they reach the relevant teams for further review.

If there's any specific case you'd like to report to us - please feel free to do so via the live chat on the website or at support@preply.com - our Customer Support team will take it from there.

Thank you for using Preply and have a nice day!
Preply Team

Dear Ben,

Thank you for leaving your review. We’re sorry to see that your experience was not as we'd hoped, and we would have welcomed the opportunity to understand this feedback in more detail.

Our records show that your tutoring took place in August 2025, during which you completed 12 hours of classes with your tutor, Kelly. Following the review, we reached out to you on multiple occasions to better understand the concerns raised, but unfortunately, we have not received a response.

We take all feedback seriously and always aim to address concerns directly and fairly. Without further information, we’re unable to investigate or respond to the specific issues mentioned, but we remain open to hearing from you should you wish to discuss this further.

Kind regards,
The Spires Team

We're sad to hear this was your experience at iQ. We'd love to put it right, and encourage you to email hello@iqstudent.com, or chat to your team at reception.

Hi, we're really sorry to hear you feel this way. Please chat to your team at reception, as we'd like to improve your experience. Alternatively, if you'd like to take your complaint further, you can email us at hello@iqstudent.com,