Regno Unito
Recensione su The Belfry Hotel & Resort
Wow! Such a beautiful place to have Sunday lunch and very tasty too. Staff are very helpful and friendly.
Risposta di The Belfry Hotel & Resort
Dear Mr S Mason
We are delighted you had such an enjoyable experience and we thank you for taking the time to share such a kind review.
It was a pleasure to welcome you and we hope to have the opportunity of doing so again in the future.
Kindest Regards
The Belfry Team
Recensione su BetMGM UK
Okay on the whole, however they do often over stretch their need to additional documents once you start winning. If you lose they are fine, once you start winning they soon start asking for more and more information. I was even asked about money I spent at a restaurant, why?
Risposta di BetMGM UK
Thanks for your feedback.
We understand your frustration with the increased verification and want to assure you that BetMGM is committed to reviewing its verification procedures to ensure they are reasonable and applied fairly, regardless of a player's winning or losing status.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetMGM
Recensione su Midnite
I am leaving this review to express my deep disappointment and frustration at the multiple failures with technology / software used on the Midnite online casino. The numerous problems acknowledged by your own team during the complaint process yet on the management review all issues are denied.
At this point, I have lost all confidence in MIDNITE as a company. I no longer feel that I can trust the platform, nor do I feel safe placing bets that we actually work. The handling of this matter has been unacceptable from start to finish. Long wait time to hear back from “management”
Given the circumstances, I will be escalating this issue to the Gambling Commission. I also intend to make the wider public aware of my experience by sharing screenshots of the issues I encountered and leaving this one-star review. Online casino can’t be trusted as money is taken but you can’t make selections and you end up losing your money. Recently many players keep getting kicked from the games and losing their cash. MIDNITE even know this and yet still allow it to happen. It is important that potential customers understand how poorly MIDNITE manages both its own conduct and the experiences of its users.
Risposta di Midnite
Hi there,
We’re sorry to hear about your experience and understand how frustrating this feels. We take all technical reports seriously and investigate every case in line with our regulatory obligations. While our team may not always be able to confirm an issue, we always aim to provide clear explanations based on the information available.
Should you require further clarity, please do not hesitate to reach out via support@midnite.com. We’re committed to helping where possible and ensuring you have a clear outcome.
