Helen

Rose Gold member, order should have been delivered Saturday Evri didn’t deliver still sat with them for processing and been told to wait until Wednesday before they can do anything further. Why offer a service they can’t deliver on?

Hi following your comment I have been in touch twice and keep getting told to wait another 24hrs and get back in touch

What excellent customer service I received from Rachael and Claire in the property department. They dealt with our transfer of equity quickly and efficiently with no problem answering any questions I had when completing the documentation. I wouldn’t hesitate to recommend them.

Don’t bother booking the lounge. We booked the 1903 lounge in July 2025 and two weeks before we are due to fly they have cancelled the booking due to overcrowding. Not sure how we are being cancelled when we booked so far in advance and they should check numbers as people continue to make bookings? Just another poor part of one of the worst airports in the world.

First time renting through Hurr, rented a stunning top by Paco Rabanne. The lender made it very easy sending early so I had time to try it on and letting me send back on a Monday when the rental ended on the Sunday. Doing this for environmental reasons but still being able to have something new for events

Dont waste your time and money. Item never sent every time I email to chase just get a generic email sent back presume I wont ever receive the product or get my money back.

What a great way to keep all my wedding cards. Kept the book out in view, quick service and very pleased with the results. Alex and Abi communicated greatly from the beginning and I couldn’t be happier with the service and product.

Don’t mind Ticketmaster but I sold tickets with them and it’s between 13-17 working days to get your money really not sure what takes them so long as this is nearly a month to process so that’s disappointing still haven’t received my money yet.

Up date it has now been a month and no refund they are also not helping in order for me to make an official complaint despite requests for the information

Had Relay deliver a couple of times now always on the day and time as advised and follow instructions

Totally depends on the seller you get. I ordered 3 items, one was sent next day and I received the day after. One says they have sent but looks like it it going to be cancelled and another looks like I have been completely scammed, they have raised the order with DPD so Vestiaire are saying they will need to investigate which can take up to 30 days so I am missing both the item and my money. Definitely wouldn’t use this site again not worth the stress and hassle if you get a poor seller.

This is laughable you cannot find my order literally no one there knows what is going on I have emailed numerous times and you have now mixed it up with a different order that I have collected.

First time using them, was a bit wary with the minimum amount needed to be put forward in order to first use the platform but so far seems easy to use but haven’t had to withdraw any money yet so don’t know how quick or simple the process will be

Placed an order a week ago for an at home delivery, the order didn’t arrive on Friday and Saturday DPD told me that Rudys had told them to destroy the order. I have had no contact from Rudys can’t get a response from their contact form, the email address bounces back and there is no phone number so right now I have no order and I am down £40. Can’t speak to anyone, can’t get a response and can’t raise a complaint.

Lovely delivery guy put inside the porch for me and said hello to the dog

Had a couple of good experiences with Flannels sent items back that didn’t fit and had quick refunds. Only poor aspect you pay for delivery and then pay again to send anything back if you return to store I believe you only get a store credit but the store in St Helens hardly has anything in the women’s section so have to purchase online. The men’s section is good in store and I believe it the store order for you there is no cost to send back.

Aspire Liverpool airport spent £100 and feel like I have been robbed, there are no toilets in the lounge you have to leave and walk for 5mins to the nearest one, not enough staff in and then a lad walks in eats what he wants before anyone says anything to him and he doesn’t have to pay just finishes his drink and leaves. Had booked for in December but will be cancelling don’t waste you money

dropped off with a list of faults, received one call phoned back 3 times and got no details, went back to dealership basically said they had done a software up date and see how I go. Left the car park with the car exactly the same as when I dropped it off with all the same faults not even sure they looked at it.

I have purchased a couple of times from here, I have loved the items but the delivery is always around a week and the returns have taken even longer to go back and that is without the 10day refund period starting.

Had to reduce my score as it has taken their chosen courier 10 days and the parcel still isn't back to them and the 10 day refund period hasn't even started. Im sad to say it but I won't be purchasing from them again. If I email about anything it's the same as everyone else a copy and pasted standard response that doesn't answer my question and I feel if something went wrong I would be really stuck. Once this is sorted will be closing my account.

Absolute joke of a company 20mins late for the first pick up the second one back to the airport the driver didn’t know it was St Patrick’s Day in New York was waiting an hour the helpline just continued to cut me off and then when I did get through they said to sort out my own transfer and where of no help at all