bad customer service
ordered a part which said 1-2 days delivery and then got an order confirmation saying 1-2 day delivery i ordered on the Monday thinking ill have it in plenty of time for the weekend , it got to Thursday i hadn't heard anything so i e mailed them and they didn't even have the part in stock and said they had to order it in and it hadn't arrived yet, they recon they e mailed me i searched my e mail and there was no e mail , why even list something if you don't have it and if you don't why put 1-2 days delivery, so now we cant go this weekend , never will i use them again bad customer service
On the plus side they had no problem refunding
Risposta di Drbikes
Good Morning Dale
so from looking into this
you ordered a part we do not stock on 16/09/2024 @ 6:10 pm
we emailed you the following morning on the 17th when reopened to let you know we would need to order in for you and be 2-3 days as there was no UK stock to the email on your account, to which we never got a reply
you then contacted us yesterday asking where your item was, so we explained the above and said would send it once it was in or could refund you, you opted for the refund to which we obliged
we are sorry you missed our email and hope you have a good day