Jess

Regno Unito

Recensioni

Recensione su Pockit

Valutata 1 stelle su 5

0 stars mate ,

0 stars mate ,

Will forever be …till the end looool

3 settembre 2024
Non scritta su invito

Risposta di Pockit

Hello Jess,

We have requested more information from you via a private Trustpilot message to address your concerns. Your experience is important to us, and we want to ensure we resolve this issue as quickly as possible.

Please respond to the private message with the necessary details so we can investigate and assist you further. Thank you for your patience.

Kind Regards,

The Pockit Team

Recensione su PreciousLittleOne

Recensione su Pockit

Valutata 1 stelle su 5

Scam companies

Scam companies

7 giugno 2024
Non scritta su invito

Risposta di Pockit

Hello Jess,

We have requested more information from you via a private Trustpilot message to address your concerns. Your experience is important to us, and we want to ensure we resolve this issue as quickly as possible.

Please respond to the private message with the necessary details so we can investigate and assist you further. Thank you for your patience.

Kind Regards,

The Pockit Team

Recensione su Pockit

Valutata 1 stelle su 5

Pockits is no good at all

Pockits is no good at all

Sign up at your own risk

No costumer service

2 giugno 2024
Non scritta su invito

Risposta di Pockit

Hello Jess,

We apologise for the frustration you're experiencing with updating your account information. We understand the importance of resolving this issue swiftly, and we have responded to all emails you've sent regarding this matter.

To ensure the security of your account and comply with regulations, we require live photos of the documents you wish to update. Once you have the requested documents, follow the instructions in our email to submit clear live photos.

We understand this extra step might be inconvenient, but it's crucial for protecting your account security. We appreciate your cooperation and apologise for any delays this may have caused.

We hope by working together, we can resolve this issue for you as soon as possible.

Kind Regards,

The Pockit Team

Recensione su Pockit

Valutata 1 stelle su 5

I would give a 0 if I could rude

I would give a 0 if I could rude, they have no contact number , it’s a scam , they take your money and don’t care about costumers .HORRIBLE


I’m not about to send an email again and again ,you guys had enough time to reply to this but still till now I’m waiting for my query to be sorted , you guys only care about what you look like on the outside , on the inside your company is not good , I haven’t had access to my funds for over a week am I single mother of two with a newborn,checking my emails every 30mins just waiting for a response so that can feed my children , pocket should be looking after their costumers not making their lives harder ,I’m literally this close to contacting the financial bureau for support because this is just extremely disappointing

20 giugno 2024
Non scritta su invito

Risposta di Pockit

Hello Jess,

We apologise for the negative experience you've had with Pockit, we take all feedback seriously.

We can assure you that Pockit is a legitimate financial services provider, and we prioritise customer care. While we may not have a traditional phone line, we offer various support channels to assist you.

Here are some ways to reach us:

In-App Support: If you're using the Pockit app, you can access support through the "More" section within the app and press message us.

Email: You can also reach us by email at help@pockit.com.

To best address your situation, please contact us and provide some details about your recent experience or query.

With this information, we can investigate the matter further and ensure you receive the support you deserve.

We value your feedback and hope to turn this negative experience into a positive one.

Kind Regards,

The Pockit Team