Sean Himself

Been using GRD’s services for several years. Never once had a problem; they always have a great selection of stock and their pre-owned gear is always super accurately described. Every order I’ve made has arrived on time and without fuss.

I have visited the Norwich branch several times and has become my go-to for anyone visiting. Great selection of meat, great service and a great environment.

Like nearly everyone else here, I’ve been driven to the insanity of leaving a trustpilot review thanks to the utter incompetence of Thomann.
I ordered a b-stock Mooer Modern 800 guitar from them after deliberating for quite some time, I placed my order and waited excitedly for my package. A week later it arrives, I rush home after a busy day at work to the salvation of my new guitar, only to find, there was a keyboard waiting for me. Not the wrong guitar, or remotely anything string twangy like; a f-ing keyboard.
I request to return it and to have my guitar. Thomann stoically insisted the guitar is out of stock so I’m getting a refund. I repeatedly explained, I don’t want a refund, and that if they upgrade to a new one (instead of the b-stock one they have sent to someone, who will no doubt be equally outraged as the price of the keyboard was twice the price of the guitar) I think that would be a fair apology.
No, you will get a refund.
Fine, I’ll keep the keyboard.
No problem, we will send you an invoice for the remaining balance.
At that point I could have hit the roof. An utter sham of a company with customer service that are as apathetic as a doorknob. Purchasing a musical instrument is not supposed to be such an unpleasant experience. They can have their keyboard back and I will take my custom elsewhere, and I highly suggest anyone reading this does the same (minus the returning of a keyboard ofcourse!)