Pepe Silvia

We’re pleased to hear you enjoyed our live support and that we were able to help resolve your issue immediately 💙

Hello, I am sorry to hear that you had a bad experience with us. We tried to find your order but we couldn't find it in our store. Please contact us using our Contact Us page.

Please reach out to our Live Support at https://www.eldorado.gg/contact-us or email us at support@eldorado.gg. We will investigate it right away!

Please reach out to our Live Support at https://www.eldorado.gg/contact-us or email us at support@eldorado.gg. We will investigate it right away!

Hi there!
Please reach out to our Live Support at https://www.eldorado.gg/contact-us or email us at support@eldorado.gg. We will investigate it right away!

Thanks for the feedback - great to hear we’ve been able to support your business 🙌

Hi, I am sorry to hear that you had a bad experience with us. We tried to find your order but we couldn't find it in our store. Please contact us using our Contact Us page or send an email directly at support@premiumcdkeys.com so our Support Team can help you with it. Thank you. :)

Hi there! As we mentioned in your support tickets, trial accounts lose the ability to send and receive mail if they are not paid for at the end of the trial period. We understand how impactful unexpected data loss can be, and want to balance this with good privacy practices, so we allow for 60 days after a trial ends before destroying data in an unpaid trial account, unless you take action to close the account sooner.

To make sure that you know the trial period is up:

We display a red banner across the screen at the top of your Fastmail account with the message "This account is overdue. Pay now to avoid losing access." The only way to remove the banner is to pay for a subscription plan.

We also send several notices to make sure you know exactly what to expect:
- One day before your trial expires, we send an email reminder, which also lets you know how to choose a subscription plan.
- On the 30th day of your free trial, we send an email reminder to let you know that the trial has expired, and you'll need a paid subscription to continue using Fastmail. This message also lets you know how to subscribe to a paid plan, and how to close your account immediately if you'd prefer to do that.
- Three days later, we send a second email reminder letting you know that "after another week without payment, you will no longer be able to receive mail", and "after 60 days without payment, your Fastmail account may be closed. If you wish to retain your account, you should renew as soon as possible." Again, this message also lets you know how to subscribe to a paid plan and how to close your account immediately if you'd prefer to do so.
- Four days later (one week after the free trial period has ended), we send a third and final reminder with the previously mentioned details.

If there's anything additional that would have helped you recognize that your trial had expired and that payment was required to continue using Fastmail, we'd love to hear more! You can share this with our support team at support@fastmail.com.

Your feedback is a great source of motivation for our team. We appreciate your support.

Hello,

Thank you for taking the time to write the review. It melted our hearts!

Hope to see you again,
Ania