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Recensione su Trade Coffee
Trade provides exactly the service is claims to provide. I've experienced many amazing coffees that I would have missed otherwise. And, the deliveries arrive like clockwork.
I've also had remarkably good experience with Trade's customer service team. They are prompt, professional, and have gone the extra mile for me.
Recensione su Caskers
I placed my order on 28 February for a single bottle of Buffalo Trace. Two weeks later my shipment is missing in action. The tracking information was last updated 5 days ago. Repeated inquiries to their support system yield a messages to the effect of "Gee-wiz, our shipping partners drop the ball sometimes. Sorry about your luck."
One Star. Would Not Recommend.
Risposta di Caskers
Dear Aaron,
Thank you for sharing. We apologize for your experience. The feedback you have provided is one of the only ways we can improve.
Please note that we rely on partners and outsourced services for an essential step of our deliveries, services we cannot directly influence. This isn't an attempt to justify or shift the blame—only to help explain the complexity of our logistics.
The particular carrier used by our fulfillment partner to ship your order takes a bit longer than other carriers to show an update on the tracking. We understand how frustrating the lack of updates combined to long delivery times can be, and we're continually working on speeding up delivery times.
I can see that you've been in contact with one of our representatives. We are confident we'll soon be able to resolve the issue to your full satisfaction, and we promise to keep you updated to the best of our abilities.
In the meantime, please write to us at contact@caskers.com if you need our assistance, we promise to get back to you as soon as possible!
