Matthew Stevens

Ordered a jumper and paid for next day delivery. Took 3-4 days to arrive at which point I had no use for it anymore because it was for a themed party. Contacted Banter King 3-4 times to organise a return & refund and received no response. When they finally responded it was a vague response with no answer or resolution. Asked again several times via email to sort out my refund, but I was ignore.

The biggest red flag should’ve been the name Banter King. Steer clear.

Very poor. Delivery took 10 days longer than expected and the customer service have ignored my last 5 emails requesting to return the item.

Never even started my proper subscription due to the extremely poor delivery times and ignorant customer services.

I waited 2 weeks for my trial pack of 10 lenses to arrive (yes 10 lenses even though the customer service agent told me it was 10 PAIRS, even when I questioned if that was correct). They didn't arrive after 1 week so I contacted them and they said they would dispatch another set. I waited another 5 days and after nothing turned up, I emailed them 5 times over the course of 2 days with no response at all, apart from 1 person sending me a text message (?) at 8pm saying my order would "probably be delivered tonight". Once I had the chance, I called their customer service and decided not to even look into it and just said 'sorry', which then prompted me to request a refund on the shipping you have to pay on the trial. The agent said that 'it is against Waldo policy to give a refund on the shipping' - so they tried to deny me a refund for me paying for something I never even came close to receiving! Thankfully I didn't let it slip and she eventually gave me the refund. Yes it's only £2.95 but I refuse to pay for anything I haven't received, and the service I received just made me more determined to claim it. I cancelled my Vision Express subscription to change to Waldo due to the (clearly fake) reviews I saw online & advertised.

I regret going anywhere near this company and I would warn anyone against them.