Really bad experience with the store
Really bad experience with the store, scheduled a snowboard boot fitting and the staff that initially attended to me was not very attentive and looks like he could not be bothered at all, he was servicing 3 other people and was just focus on them and ignoring me all throughout, then he transferred me to his other colleague which smelled like alcohol and not sure about what to do as the other staff just transferred me to him without a proper discussion of what I need. In the end, I didn’t get what I need and wanted because of bad staff behaviour so I just transferred to another store where I got what I wanted and needed. Overall bad experience and very disappointing, waste of time.
Risposta di Snow+Rock
Hi William,
Thank you for sharing your feedback. We would really love an opportunity to put things right and had reached out via Trustpilot to request more information so we could look into this further. Unfortunately, we didn’t hear back within the 3-day timeframe that Trustpilot operates.
If you still need assistance, you’re very welcome to contact us directly at enquiries@snowandrock.com, where one of our agents will be happy to help.
Kind regards,
The Snow+Rock Team
