Anne Jackson

Australia

Recensioni

Recensione su Compare the Market Australia


Valutata 2 stelle su 5

Always used them but today I had a…

Always used them but today I had a…
Always used them but today I had a problem!!
I had searched for third party green slip - pusheD the CTP option
Great lots of cheaper options than current
Chatted with the budget direct guy on the phone . Alll good to go ahead . Called back Later to pay When I got home .. spoke to BD again - quote was for comprehensive!!! If I didn’t call back the Dumb guys at BD would have taken a payment for something I don’t need and wasted all thiS time Entering details for something I had searched for only to get a quote for something else . and BD also to blame they are Fn dumb too

11 ottobre 2020
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Risposta di Compare the Market Australia

Thank you for your review.

We are sorry to hear that our service did not meet your expectations and we do appreciate you taking the time to provide your feedback. If you could please contact our Customer Resolutions Team at customerresolutions@comparethemarket.com.au for further assistance.

Many thanks.

Recensione su Emenac Packaging Australia

Recensione su Webjet


Valutata 1 stelle su 5

GIven the wrong information multiple…

GIven the wrong information multiple times by a man named June
Called 5 times re my trip still no resolve .
said not eligible for refund even though covid-19 waiver for australia in place .Was assured can rebook trip for no tax or fare increase , only to be emailed 1 week later asking for $700 aud in fare difference even though I rang again few days later to retract this- as I had said he gave me wrong info , even when I read out the Etihad hub website to hime stating allhis mistakes and then didn't do as I had asked.All along am entitled to refund with covid waiver with Etihad .got through the 6 th time today to be told yes can apply for refund up to airline to get back to them to confirm ?! so still unresolved plus 12 weeks refund processing time,4 hrs of my life on the phone to god knows where?Phillipines?
This company SHOULD BE SHUT DOWN! Never again webjet > I have booked many trips in my life you just lost a big $$ customer

29 giugno 2020
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