Chantelle Stone

Extremely poor customer service, in fact it’s so poor it’s non existent!

I emailed support a week ago and the response states “ We aim to respond to enquiries within 48 business hours”

Now I realise it states “we aim” but come on? A week later and I’ve heard nothing!

Not acceptable!!

Diabolical company.
Returned two items over 3 weeks ago!
Received the “we have your return” confirmation email but had no refund.
Reached out via the online chat only to be fobbed off and no further forward.
Found a customer service email that isn't readily available without searching for it. Only to be told that I’ve been refunded.
It’s only when I sent every piece of evidence of return, that she then said she’d look into it and ask the warehouse to confirm that they had received the return(I’d sent proof that they had confirmed that the return had been received). She’s since ignored all correspondence. Which has lead to a chargeback via my bank.

Fantastic service.
Placed my order yesterday and it arrived today.
Thank you.

Amazing service!
Ordered the eye mask yesterday and it arrived today!
Packaged beautifully!
My daughter in law will love it.

Great prices, fast delivery, plants and pots very well packaged and plants in really healthy condition.
Will definitely be purchasing from patch in the future.

Same issue as many others. They’ve taken my money and not provided me
with the product I’ve paid for. And it’s not the first time.
Which has meant I’ve now cancelled my subscription.
The annoying thing is is they work and I’m gutted to have cancelled but If I can’t rely on Ankway as a company to provide me with what I’ve paid for then how can I commit to a subscription.
As others have said they are clearly a victim of their own success but right now they are not helping themselves and are clearly loosing customers on a daily basis.
The saying “too big for your boots” comes to mind.
They are still all over social media advertising and yet they can’t fulfill the orders of their current customers.
Such as shame really.

Great products at great prices.
Defo my go to brand for my skin care.

Very quick delivery and item packaged very well but the collagen just isn’t for me it may seem.
I’d been taking it for nearly a month as I wanted to give it time but I’ve had to stop taking it due to the fact that it has had the opposite effect on my digestive system to what It states on the website “Supports Healthy Digestion & Gut Function”.
I’ve spent the last few weeks thinking I’d piled on a huge amount of weight and have suffered horrendously with bloating and constipation. I have genuinely looked as if I am 6 months pregnant again.
And since the above had seemed to coincide with me taking the collagen I thought I’d stop taking it to see if it made a difference and it has. Practically overnight my bloating has reduced and my tummy is pretty much back to normal.
I’d had high hopes for the Hunter and Gather products but they are just not for me.
Such a shame because I really wanted the collagen to work and I’d rather not be out of pocket by £24.

Excellent customer service from the sales team in store to the fitters and the quality of carpets!
I have had all of my upstairs fitted with carpets and flooring from The Carpet Stop and just had my living room fitted by Colin and Jason and they were fantastic. We wouldn’t go anywhere else.
It makes me question how genuine the negative reviews are to be honest.
But then the fact that the positive reviews out way the negative ones, speaks volumes in my eyes.

I’m shocked by the negative reviews in all honesty as I’ve had nothing but great service.

My last order arrived in less than 24hrs which is absolutely fantastic.

And the products, albeit some may say pricey are definitely worth the money.

I love love love the diffusers especially.
And because I’d subscribed to the newsletter I managed to get my last order with 20% off.

I’m shocked at the negative reviews for Ginger Ray.
I didn’t read them before ordering and I’m glad I didn’t.
I placed my order at 4:08pm yesterday and it arrived at 9:56am this morning!
I’m blown away at how quickly the turnaround has been.
And the candle holder set I ordered is beautiful! They are just too big for the area they were bought for. 🤦🏻‍♀️ Totally my fault for misjudging the sizing!
But, I’ve already found a new home for them and they look beautiful.
Thank you very much.

When did H&M become rob dogs??
Not so long ago if you were a member you got feee delivery as standard and now it’s only if you spend over £30.
Okay fair enough but then to charge for returns also is completely unfair!
Really puts me off from shopping with H&M.

Fantastic prices and super quick delivery.

Absolutely appalling company to deal with.
My elderly mother was told a year ago that her tank has been condemned and needs changing.
A year on and her tank is now empty!
They told my mother that they would provide gas cylinders as a temporary measure, as she is without heating or hot water.
They were delivered two days ago but with no connectors. So she has two gas cylinders that are not usable.
In the meantime this means she is still without heating or hot water.
Today they have turned up with a ‘new’ tank to replace the condemned tank and it’s 3 times the size of my mother’s.
The delivery driver is currently “on the phone to his boss” to ask if he can connect the cylinder up with “a piece of pipe”!
And still no further forward as to when the correct size tank will arrive. She’s been without heating and hot water for a week now!
You literally can’t make this stuff up!
It’s an absolute shambles.
I’m even contemplating getting in touch with our local paper to see what they have to say about Calor leaving elderly people without hot water or heating at this time of year!
As it appears my mother isn’t alone as I’ve seen another negative review very similar to mine.

I was well and truly influenced ☺️ And I’m so glad I was, my skin feels unreal and that’s just after one week of using Yepoda.
This was my first purchase and definitely won’t be my last.
I love all of the products and love even more that each product has a number so you know at what step you should be applying each product.
Everything about Yepoda is great, from the prices, to ordering, super fast delivery and great packaging!

Appalling company!
Zero customer service.
My order clearly states delivery will be between 5-11 Oct. Not estimated delivery but will be delivered, it’s the 12th and my parcel has not arrived.
I wouldn’t mind that it’s just slightly delayed but the fact that there has been absolutely no movement with my goods for 8 days doesn’t give me confidence that I will receive my goods!
I WONT be shopping with Temu again!
Yet another cheap option that not only doesn’t deliver the goods but doesn’t deliver positive customer service either.

Virgin has just arrived in our area, speeds much faster than we currently have at a much lower price (only for 18 months though)
So it was a no brainer, we signed up. Guys came and fitted the cables through our front lawn, great! Except it went down hill from there!
I told three lots of people that we are having a new driveway installed very soon so the cables need to be low enough to allow the driveway to go ahead without causing any damage to the cabling!
Completely ignored, engineer came back out and told us that they won’t be digging them any lower and the driveway company will just have to be careful!
Engineer arrived yesterday to “connect” us up.
He was with us 10mins to then tell us that the exchange box and the cables in our garden weren’t communicating so another set of engineers would need to come back to do their thing and then another engineer would be back to set us up!
We loose internet connection from current provider on the 3rd Oct. Virgin set a date for the engineer to return on the 8th Oct, no one had called, text or emailed to liaise with me regarding the new date I just happened to come across it when logging into my account on the app.
The 8th would not have been convenient as no one is home, we all work full time!
Out of curiosity I had a look on the reviews and surprise surprise more negative than positive with a very very low score and another person reporting the same issue that we’ve had.
So I reached out to virgin via the chat on the app to request to cancel my order!
Went round and round in circles to get to actually speak to someone.
A conversation that should have taken maybe 10mins took 40 mins because apparently the chat agents deal with several chats at once which cause huge delays in responses.
She was quite abrupt and a little condescending. And I had to ask 4 times for my order to be cancelled before she then went ahead and did as I asked.
I asked her to confirm that I would receive a text or email confirming my cancellation and I’ve received nothing! Very poor customer service. And to top it off I’ve also got to mess about changing back my mobile sim because I was persuaded to move across to O2 to get an even better deal with Virgin. O2 signal is horrendous, the only time I can use my phone is at home or work where we have WiFi!
I’m just glad I got out before I was tied in!

Absolutely shocking service! Or lack of it!
Tracking states delivery has been attempted three times and “sorry we missed you” cards were left at each visit.
Erm… the delivery person, parcel and cards must all be invisible because our CCTV shows no deliveries on the days or times stated on the tracking and there are no cards! ?????? Having read other negative reveiws, there seems to be a pattern of the exact same scenario as mine!
Clearly someone is on a large scale scam.
And the fact that Parce Force hasn’t even got the decency to respond to neither the good nor the bad reviews kinda of tells you that Mr or Mrs Parcel Force couldn’t give a damn because they are sitting pretty with their millions in the bank and the staff are getting paid whether your parcels get delivered or not!
Shameful!

Sadly the jersey didn’t arrive in time for my son’s birthday which was disappointing for him and me, but Goat Kits have issued a full refund and promised that it will still arrive but it is slightly delayed.
With this in mind my advice to anyone buying a jersey for a birthday gift is to order super early.

Ezra the chatbot states your query will be responded to WITHIN 24hrs.
Well it’s been over 40hrs and I’ve heard nothing!

This is what I see in when I track my parcel:
We need you to take action. (And what possible action could I take to have my parcel delivered when it should have been)
“Your courier has had an issue with getting to the delivery address. If you have any delivery instructions you think might help, please get in touch”

Please enlighten me as to why the courier has had an issue getting to my address?
Did he/she just decide they couldn’t be bothered that day? Wanted a day off maybe?

Because there is absolutely no reason why any courier would have an issue getting to my house. There’s no local floods, no road closures, no tree in the road, we’ve not had an earthquake or volcano eruption?? The address label states my full and correct address.
None of the other couriers that we’ve had deliveries from this past week have had any trouble “getting to the property”
I get there can be delays, so just state there’s been a delay.
And have customer services do their job and respond to queries in the time given.

I’m beginning to think like a few other people on here when they say they’ll now avoid companies that use Evri because they are such a nightmare.
It’s not the first time I’ve had issues with them.
Biggest issue is leaving parcels in plain sight for all to see.
Sort it out Evri, you’re loosing business for small business’.

I’ll await the generic response from Louis in good time. To begin the cycle again of being ignored!! Nice one.