Karl Lucero

Good concept but not flush with existing true strike mat platform. Had to return, great customer service! Looking forward to a revision or restock of the original mat only portion.

Great product, comfortable and easy to use

In regards to your reply below.

My order has now passed the expected delivery date without a tracking # as promised. My trip is next week and I'll be without a bag. It's more of an inconvenience to pack last minute. This situation is very frustrating considering I ordered with ample time to receive an order (11 business days). I had a great experience purchasing a snowboard just a month ago from you guys.

Your customer service team has been transparent and pleasant to deal with regarding the situation but this doesn't solve things.

Hope you are able to make this right Scott.

Best,
Karl

Reply from Freeze Pro Shop
3 days ago
Hi Karl,

Thank you for your order and for taking the time to leave a review.

I am very sorry to hear that you have not received your order.
I can see that your estimated delivery date was January 30th, but without receiving a tracking number, I fully understand your concern.

We will research the issue and communicate with you directly to resolve the issue.

Apologies again for any inconvenience caused.

Kind Regards,
Scott

I made a purchase 1/19/2020 and still haven't received my item and it's now 1/28/2020. I was offered a 10% discount but still haven't received a tracking #.