Weston-super-mare branch
Weston-super-mare branch
Have had very poor aftercare service. Initial came out to measure and quote works for kitchen flooring and thresholds. As part of the quote I was told there was no need for underlay and sold three door thresholds.
It turns out they could not fit any of the thresholds and there was an extra charge for laying a sub base when fitting. Over a couple month period they eventually told me I would need to arrange for someone else to fit the thresholds at my own cost. Also had to arrange for the thresholds to be returned to the store to get a refund. I did this and three months later I still don't have a refund despite chasing and having unanswered emails.
I have also requested that the "fitting arrangement charge" be charged returned to me, as they where unable to complete the fitting but unsurprisingly I have had no response.
Would avoid from my expirence. Still have ongoing issues that span 6 months.
Risposta di Tapi Carpets & Floors
Hello Matthew,
Thank you for taking the time to leave a review on Trustpilot. We sincerely apologise once again for any inconveniences you experienced. It is always our aim to assist our customers and provide a positive resolution. However, despite our previous requests for more information, we have unfortunately not received any further details from you and have been unable to locate your order.
We would still love to help resolve any issues. If you could kindly provide the necessary details, we will do everything we can to assist you. Thank you again for your feedback and your understanding.
Kind regards
Joe @ Tapi
Hello Matthew,
Thank you for taking the time to share your feedback. I’m very sorry to hear about the ongoing issues you’ve experienced following your installation, particularly regarding the thresholds, additional charges, and the delay in receiving your refund. This certainly isn’t the level of aftercare or communication we expect for our customers.
I’ve raised your comments with our Weston-super-Mare store so that they can review your order details and ensure the matter is resolved as quickly as possible. They’ll be in touch shortly to provide an update and confirm next steps.
Kind regards,
Joe @ Tapi
