James

Always bought my trainers via retailers; rather than direct. So this time I thought I'd go direct to secure the colour way I wanted.. what a mistake. They took a week and a half to even dispatch my trainers, their bot system doesn't allow you to contact any real human until it is severely delayed. Their "Express Shipping" took a further 6 days to deliver. Then when I wanted to return one of my two purchases their website gave me a persistent error, I had to then fight my way through the bot chat again, finally spoke to someone who manually arranged it, told me I could request a collection from RoyalMail but wasn't able to provide me the address label that RM required due to data privacy.. so after a lot of hassle I had my local postie return my package as a "return to sender" with all the paper work attached for returns. They received it almost immediately, the tracker system showed that on their returns page, however it then took 23 days for them to inspect the item, plus a further 7 working days to return the money. If you HAVE to purchase through their website and want to make a return; I suggest you send the item back and then be prepared to make a credit card charge back.

Positive experience shopping here, I needed a new visor which no stores had stock of (specific colour) however Kartstore.it had plenty. They answered all my questions and even after I made a mistake on my order they corrected it immediately. I did pay for express shipping; however there was no delays and I received my purchase in the UK next day!

Dishonest and border-line scamming.

Trial / evaluation period software shows all of my data that they promise they can recover however to proceed I must purchase a £70 (12 month) license. I paid for this and immediately the software crashed the system, live support advised me to restart and suddenly the newly registered software could not see the drive at all.

I requested a refund using their "30 day money back guarantee" under their refund policy of "If the results differ from the evaluation software on the purchased software product" and now they are becoming passive aggressive on emails, demanding remote access to my machine to perform IT support yet I just want to request a refund as I do not have time to waste on precious lost data.

They have since stopped responding to my request and I have had to open a bank dispute and charge back against their business. It appears they hide behind 2checkout which will make the process extremely hard for anybody who isn't willing to hold on for the ride.

I would therefore advise you to STAY AWAY from Stellar and their products. They appear to show you ghost data and then run with your cash.