Stay well away from this company, unfortunately we never looked at the the reviews until they tried to not return our deposit. All those reviews are true. It really is scandalous that these rogue landlords and letting agents are behaving this way. First it took over 40 days to return £3.000 and that is emailing and calling constantly and now they are trying to withhold £1.000.
I wish I had read all the other negative reviews before we trusted life residential. I really thought ours was an isolated case but withholding the deposit, not taking action with any complaints we had ie Washing machine breaking and no one seeming to care.
The best advice I could give is contact the deposit scheme that your deposit is held in and make a formal complaint. Then the small claims court it’s only £105.00 online ps it is against the law to charge for wear and tear.
Strangely enough I tried to raise a complaint through their website but have not been contacted by anyone at Life residential, however I did receive a complaint about the review I left so it’s clear that leaving honest reviews about their incompetence clearly hurts them
Good luck and don’t let them win, we live in a great country that thankfully has laws in place to protect us from rogue landlords and letting agents.
12 ottobre 2018
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Risposta di LiFE Residential
Hi Michael, thank you for your review. We're sorry you're unhappy with the service provided, this is not what we want at all. It's understood there was miscommunication with the release of the deposit meaning it took longer than expected. Unfortunately, when releasing the deposit we need to ensure that both parties have agreed on the figure being released, in this case we were not informed on the agreement from both parties meaning the deposit was held for longer. The time it took to release the deposit in question was just under one month and all deductions were agreed by yourself and the landlord. If any further information is required please do not hesitate to contact info@liferesidential.co.uk. Thanks