Darlene Tait

Very knowledgeable and gave me lots of information and advice

Some time ago I wrote a review on this company in which I expressed some concerns about their postal services, at the time it had (twice) taken nearly 3 weeks for me to receive items I had ordered on 24 hr postage, it wasn't their fault, it was Royal Mails. I did say the products were fantastic quality and basically had nothing but good to say apart from the fact they used Royal Mail for their couriers. I have (sadly) avoided them ever since because I cannot risk holding orders up for 3 weeks while I wait for oils. This week I ordered an oil, not for an order but one that was getting low, there was no rush for it but I did choose 24hr postage anyway. It has arrived today, 24 hours after ordering, exceptional service really when you think about it, I hope this means RM has sorted itself out finally and I can happily shop here again as their products are second to none. If you like unusual, top quality oils, ones that you wont see every day, give them a go, I dont think you'll be disappointed.

I cannot fault these beautiful oils however they need a better delivery company as despite them being posted RM 24 hr tracked (at a a higher cost to me I might add) I am still waiting for them, like the rest of us they have had bad weather and I get that but the order before this one, (before christmas and NO bad weather) took 3 weeks to get to me and it wasnt their fault, they posted quickly, the parcels seem to sit in Aberdeen Mail Centre for weeks on end. I wanted to order oils yesterday from them but didnt as I cannot keep waiting weeks for them to arrive.

Just knowing they are there if I need to ask anything is amazing, items are received so quickly as well.

Excellent service, quick and efficient.

Purchased some 'Royal Mail Small Parcel' sized boxes to send items out to customers. When I opened them they exceed the dimensions of the permitted RM small parcel dimensions, contacted them to be told 'Size are internal dimensions, as opposed to external dimensions.
They advertise them as Royal Mail Small Parcel sized, yet they exceed royal mails maximum dimensions, wheres the sense in that?

Hardly fit for the purpose they advertise. I shall go elsewhere in future.

On 26th AUGUST I ordered loads of sample sized bottles to see if I liked them (which I did mostly) plus 1 x 100ml oil that I knew I liked. When they came the 100ml bottle was missing, contacted the company by email to let them know and was told they'd send it out straight away. I placed another order 1 week later and thought they might put my missing bottle in with this order but nope, 2 weeks later I contacted them to ask if the missing bottle had been sent because I hadnt received it, to be told (again) it would be with me soon. Have emailed them again about it (21 days its been now) and had no answer. Don't think i'll be ordering again somehow if they cannot rectify their own mistakes, which is a shame as I liked the oils I did receive.

I have bought twice now from this company and love how they despatch quickly, the items are well wrapped

I want to tell you about my experience with Lush, firstly the online service then the shop. So, I have a broken foot so had to do my christmas shopping online this year. It duly arrived and 1 item (quite a large, expensive item) was badly damaged, it was a tin giftset and had many dents all over it. I believe it was already like this when it went into the postal box as the box wasn't damaged. So I immediately emailed Lush customer service, sent all the requested photos then waited further instructions as to what to do about it, nearly a week has gone by now and not a word from them so because its a limited edition Snow Fairy item i'm now starting to panic as once they sell out they dont get replaced. I decided to ring the Sunderland shop for advice and got the manager on the phone, she was absolutely lovely, understood why I was panicking and advised me to either physically take it to them or get someone else to (because of my foot). I hopped (literally) on a bus and made my way to Sunderland where the manager remembered me and couldnt do enough for me, the staff were fantastic, got me another giftset, checked it over THEN gave me a RAOK (random act of kindness) bottle of Snow Fairy shampoo, said I deserved it for all my stress. I nearly cried honestly so this is a shout out to LUSH SUNDERLAND, you are all amazing and you made my day today.

Gorgeous products that make you forget youre dieting.

Speedy delivery, fantastic items, what more could you want.

Superb products, the bars are amazing, so much choice. I buy a lot of Skinny products now, since I joined Slimming World, it gives a bit of luxury to my 'diet'

Order 1 day, receive the next. This company are just fantastic. They despatch so quickly and when youve forgotten someones birthday or something you can rely on them to get your item to you rapidly

Such a vast array of products, all fantastic, us slimmers never have to go without now...I'll be back

I have been a Littlewoods customer for many many years and have always thought them really good, however, for about the last year they have become exceptional, better than any other 'catalogue company' i've ever dealt with. They despatch same day, dont charge you a tenner for 'next day delivery' - no, first class service comes as standard with these.

Good range of scents delivered speedily

Quick delivery is one of the things I go for first and always get it from here.