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Recensione su Reactive Parts


Valutata 1 stelle su 5

Worst service and communicaton - AVOID

3rd October needed a CRC seat before my race meeting on the 29th Oct. I emailed them and before ordering explained the situation and said I needed the seat before the 27th Oct and if it didnt arrive in time theres very little point me ordering.
L who is part of the Support team catagorically confimred the seat would arrive 10 days before hand. So ordered the seat on the 3rd Oct.
I must have emailed them 3 times before and near the 27th and had to chase to get an anwser, which was 'it would arrive on time'.
Guess what 27th came and went and no seat!
Literally arrived today 27th November, nearly 2 months later.
0 STARS AVOID THIS COMPANY UNLESS YOU LIKE LONG LEAD TIMES AND BAD SERVICE.

28 novembre 2025
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Valutata 1 stelle su 5

Placed an order but then couldn’t…

Placed an order but then couldn’t cancel it even though it was within 24hours of when I ordered. Not a UK company, bad customer service

5 marzo 2018
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Risposta di Acycles

Hi,
Your order was already dispatched when you contacted us, and we cannot cancel a dispatch once our carriers have the parcel, which is why we weren't able to cancel your order.
Kind regards,
Paul