JU

Julie

Regno Unito

Recensioni

Recensione su Pick My Postcode


Valutata 5 stelle su 5

Fabulous

Fabulous. Just need to sign in each day for a chance to win.

9 settembre 2025
Non scritta su invito

Recensione su Homary.com


Valutata 1 stelle su 5

Complicated instructions Black & Gold Sputnik Glass…

I bought the Black & Gold Sputnik Glass Chandelier 6-Light Ceiling Light. Please be warned how difficult it is to get this to work. There are 14 different wires to be safely wired in. Bad enough but the instructions with the product are totally inadequate; just a single badly photocopied sheet with tiny photographs and no technical direction on where to put all of the wires. IS THIS LEGAL? It’s certainly dangerous. The photos seem to contain components which aren’t actually supplied.
After four emails which seem to be replied to by a computer, Homary Customer Services sent me another copy of the same useless instructions.
When I pointed this out they – or their computer – suggested I find a ‘handyman’ to undertake the complex wiring. I assume they mean an electrician not a builder or a gardener.
Shouldn’t the advert advise this requires professional help to install?
Do not buy this light unless you want to risk electrocution or electrical fire in your home.

23 settembre 2024
Non scritta su invito

Risposta di Homary.com

Thank you for taking your precious time to leave your review, Customer.

We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.

We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.

Homary social engagement team.

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Recensione su Lights.co.uk


Valutata 1 stelle su 5

My parcel was not delivered

My parcel was not delivered. Although they had the correct address it was not delivered. They sent it back immediately with no time to contact them. The phone line was too busy and the links to tracking poor. They claimed I refused to accept it and need to reorder. I won't.

21 marzo 2023

Risposta di Lights.co.uk

Dear Julie,

Thanks for your review and we are sorry to hear that your parcel was processed for return by the courier. Unfortunately we are unable to prevent the parcel from returning once it is in the couriers return system and we apologise for any inconvenience caused.

Should you need any further assistance, please contact our Customer Services team who will be happy to help.

Best regards,

Your Lights team

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Recensione su ROBINSON'S


Valutata 5 stelle su 5

I love this shop

I love this shop. The staff are so friendly and helpful and the products are a little different and great value.

3 giugno 2022

Risposta di ROBINSON'S

Glad you like it Julie, thank you for your review :)

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