Mark Locke

Useless customer service.
Struggle with the most basic comprehension, and close tickets without resolution.

Good luck getting a refund.

We pages send you into an infinite LOOP and don't allow you to contact anyone...

Useless.

Doesn't seem to work with any of my cars.
Artidiag 600

Honda crv
Lexus ls430

Doesn't offer any functions, or read any codes.

For me, a complete waste of money

A company who went to court to try to recover 10k for a parking charge, lost the case, and rather than accept it. Appealed.

And lost again.

Absolute scum of the earth.

Unfortunately I have had a couple of issues with Ryobi Products.
I've now been waiting 6 weeks, with a further 2 weeks now expected, as the replacement Product isn't in stock, and doesn't arrive into stock when Ryobi are expecting it.
So IF it arrives next week, I should get it. If it doesn't, they are talking about repairing it. Why not offer that 6 weeks ago though?
Couldn't recommend to be honest.

Unfortunately I purchased a pump sprayer which is completely ineffective.
In addition, it took a week to despatch.
Have sent a video when requested, as there is no answer when calling their advertised phone number, but weeks later, and a number of chasers, they are ignoring me.

wouldn't recommend at all.

Look at their reply. I have been sending emails, they just never reply!

Check your zendesk queue!!!

Poor Excuse of a company

From their own website
"What modifications can reduce your insurance premiums?
In most cases, a modification will mean a rise in your insurance premiums – particularly if you've managed to increase the value of your car or made it more expensive to repair.

But it works both ways – you can also lower your risk in the eyes of insurers. Changes that boost your car's security and safety could help to lower your premiums.

Here are a just three modifications that could bring down the cost of your car insurance:

Security features. Industry-approved alarms, immobilisers and tracking devices are found to be effective at deterring thieves – insurers can reflect this with a discount on cover.

Parking sensors. Parking sensors help to stop you from hitting another car or object, reducing your risk of an accident."


yet a quote for a standard fiesta with parking sensors is £500 more than a quote without those sensors!!!

EDIT: So Hastings contradict themselves, and rear parking sensors make a car more attractive to thieves! Might be worth updating your own website to reflect that...

Never sign up to an Arnold Clark Service PLan. Your car will not get the maintenance it needs.

oil and filter change is not sufficient. they don't even change the air filter (and don't even think about a cabin filter)

useless.

trying to buy tickets and getting "unusual activity" errors...

and yes
I've already signed into the co op account.
Ive changed two different wifi networks, and used cellular.
I've tried multiple android phones.

maddening.

Bottom feeders.

Very good. Put a few details in and in no time you'll get quotes in.

Easy to use, quick to respond.

Just read the experiences on the BBC website.
People are being scammed by this company.

Awful service from support.
Tried to contact them, webchat employee just disconnects me with no answer!!!

Don't order flowers. Not worth it at all.

Terrible, paid £45, didn't resemble the picture at all. Sent a photo, where it clearly shows an underwhelming bunch of flowers.,they said they reserve the right to change flowers...
Yet it doesn't say that in the description at all.
Anywhere.

Edit. Following on from the response I have sent the required details. Will update once I receive a response.

Edit. Following this escalation, I have been refunded. I wish I didn't have to escalate in the first place in order to achieve a reasonable outcome.

Read the article on the BBC today.
Woman being charged, despite paying the full day rate, day after day, and they're victim blaming her.

Disgraceful

Excellent all round.

Great watch, delivered at speed

Very happy, good price, delivered quickly

No different to any other supplier

Send emails raising direct debits when I'm already in credit by over £150!!!

No number to call, so you have to dig that out.

see reply below, even that has no number.

And why are you only replying to this review not the formal complaint I raised before writing this???

Update. All sorted within 10 minutes by Jack.

Fine as long as nothing goes wrong.

Bought an item for my car. It didn't fit, but was described as fitting my particular car.

Returned as not fitting, means buyer pays...

And they can't undo it.

Total waste of time.

Exceptional dispatch time, received within 24 hours.

Nice watch too.

Very happy.