Anna Turley

Arrived very quick and items were perfect. Very pleased - thank you

Easy to assemble - really pleased with surround and fire. Remote control makes it really simple to operate and best of all the fire is quiet.

Myself and my husband travelled in May 2017 with Monarch on a regular sometimes twice yearly visit to the beautiful Lanzarote in Canary Islands. We have travelled with Monarch many times and have always found then helpful and like them as a holiday provider. I became ill with a back problem from the very first day of our holiday, thinking it was sciatica we visited Dr's and Pharmacy and I tried different treatments but my back just became worse each day. By our 4th day I had hardly left our apartment, couldn't go to eat and was regularly upset with the pain, our holiday was ruined so we decided we should try and go home to UK and get some good treatment asap. I called Monarch helpline at about 11.30 pm and spoke to a lovely young girl (unfortunately I never got her name) who was very empathetic and helpful. She advised she would look at my options and call me back within 20 minutes. She called back very quickly to advise we could fly home the following night - 2 days early, there was no extra cost and had also provided extra leg room which was a help. I can't thank this young lady enough and Monarch should be proud to have staff like her who helped one of their regular customers when I was really quite desperate. As for my back, I'm still off work and still having problems but I am very grateful to have got home when i did. I wanted to let others know my appreciation of such good customer service and I hope we will be booking another holiday in the near future with monarch.