A company that cons you
A company that cons you. Avoid. They know that you have used the “one time only prime offer” three years ago but don’t alert you at the time of booking. Five hours later £89 is taken from you. They admit that customers are not reminded or given an opportunity to choose for themselves whether they should have prime at the time of booking. To hide information from a customer is dishonest.
To make it worse, prime offers you cancellation with instant credit refunds, via the app. The app tells you that a refund is dependent on airline fare conditions and refers you to the airline, where of course there is no flight refund.
Who is going to remedy this?
Risposta di Opodo
Hi Diane,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
Vicky
Customer Care Team
