Positives
Positives - Staff were friendly, polite and helpful. Golf courses looked fantastic. Room ok.
Negatives- Traffic backed up onto main road due to traffic lights for new building works. Poor signage around sight. Hotel very cold , room was freezing and central heating sounded like a toilet being flushed. Noisy at night, people arguing as they walked along corridors.Ryders grill was average, dated seating had to use a cushion to sit on as chair so low. Tables too close together, having people’s backsides glide past your face as they sit down. Guests arriving in scruffy jeans and trainers for meals . Drinks very expensive plus service charge. Pool area busy on Friday afternoon, no privacy in freezing cold changing rooms.
First visit, not the place for me. Disappointed. Upmarket Butlins ( no end of security guards in bar / reception area at night) at best.
Risposta di The Belfry Hotel & Resort
Dear Sir/Madam
Thank you for reviewing your recent visit to our resort. We are disappointed that we failed to meet your expectations on this occasion due to several reasons.
Your feedback is crucial to our understanding of areas which our guests feel could be improved upon and allows us the opportunity to make changes where necessary.
We are renown for our impeccable service and hospitality and are dedicated team strive to ensure these high standards are maintained.
Our sincere apologies are offered for you having left the resort disappointed however we do hope you choose to revisit in the future to enjoy a seamless experience.
Kindest Regards
The Belfry Team
