After DPD completely messed up a order from Ellis Brigham.
I went to raise a complaint as I needed the ski boots I ordered before going to the alps for Easter and DPD wouldn't help.
I spoke to Ed in customer service who was absolutely amazing .
He arranged for the order that was still with DPD ( awful company) to be returned to HQ. Got a pair of boots from a store to be returned to HQ to then be sent to me . This all happened in 24 hrs .

He sent me the links , gave clear instructions to enable me to re-order . Everything worked thanks to Ed .

He showed commitment and amazing customer service , thank you , thank you Ed ..... ⭐️⭐️⭐️⭐️⭐️service 👍