STAY AWAY
STAY AWAY! sent me an oil filter for a yamaha rather than for my bike that is a kawasaki and took them over a week to send me the items so contacted their shop and was told they cant do anything as ebay purchases have nothing to do with them, they kept shutting me down and refused to fix the issue at hand! All i wanted is for them to send me the correct oil filter for my kawasaki ! Very bad customer service and very hard to deal with, absolutely atrocious ,Dr Bikes Shop, Dr Bikes Ebay account, Dr Bikes products and yet they say its got nothing to do with them and that i need to contact ebay, i made this purchase from their ebay shop Dr Bikes,case opened and now they want me to pay for the return for their mistake No chance, theyve also admitted they were at fault but yet refused to send me a replacement which is all i wanted . Never again am i going buy anything from them ever again the worst experience ever !
Kawasaki 1000 Ninja H2R P ZX1000 Motul V300 and Hiflo oil filter !
Risposta di Drbikes
Hi there,
We’re sorry to hear you feel this way about your experience.
Your order was placed via our eBay store, and as such, it falls under eBay’s returns and resolution process. This is why you were advised to open a case, as it ensures both buyer and seller are protected and the issue is handled correctly through the platform.
We do not refuse to resolve issues, and where an error occurs, we follow the appropriate process to either replace or refund once the item is returned in line with eBay’s policies. This includes return procedures, which are standard for marketplace orders.
We do not accept that we refused to help — rather, we directed you to the correct channel to ensure the matter could be resolved properly and securely.
If the case is still open, we will continue to work with you through eBay to bring this to a resolution as quickly as possible.
– DRBikes