My wife got my friends to buy me snow and rock vouchers for my 50th birthday so ordered some new bindings. They arrived with a ratchet and extra pads missing. I spoke to nice guy on the phone who told me to send them back but new bindings wouldn’t arrive until after my trip. I just wanted the ratchet but they don’t have spares so said I would order some from someone who did and hopefully they would arrive on time. He said he would give me a £50 voucher and pay for the cost of replacing the parts. The ratchet didn’t arrive on time so I had to snowboard the whole trip with a loose rear strap. Now since my return I was sent a £16 gift card and no refund and every time I email get a different person saying they can’t refund me because it was payed for with vouchers. I supposedly have a voucher on my account which I don’t have and now I am getting no response at all.
Keep well away from this company it’s a shambles.


Thank you for the reply Snow and Rock.
I believe I have been messaging your support team enough and should be contacted by you not the other way around. You have my email and my order number. Also I only wanted reimbursed for the parts I needed to repair my “new” bindings which I spent cash on so another gift voucher was not adequate!