Order # 214877
Order # 214877, Received reformer, it is terrible, flimsy quality.
Requested a refund. Took 10 emails back and forth between Feb 17 and Feb 23, JUST to get the return approved with a return label.
I returned the reformer with the return label, and it was received at the Las Vegas warehouse on Thursday, Feb 26.
Received no refund or response after emailing again on March 5.
On March 9, received email from "Jeff Adams" saying that the company was experiencing some "temporary technical issues, which have slowed down the refund process."
On March 17 (a full 8 days later), I have still received no refund or email.
On March 18, I received an email from "Austin Smith" saying "Rest assured, your refund is being processed, and you will receive it soon."
I do not believe this is a real company, and if it is, it is the worst customer service I have ever received.
Risposta di Pilatesflo
We’re truly sorry for the frustration and delay this has caused. This is not the experience we want for you.
We want to confirm that your refund has already been processed. If you haven’t yet seen it, please note that it may take a few business days for your bank to reflect the credit.
Now that this has been completed, we kindly ask if you would consider updating or removing your review. If you need any confirmation or further assistance, our team is here to help.