Dear Nigel,

Thank you for your feedback, and we’re very sorry for the inconvenience caused. We understand how frustrating it must have been to travel for your appointment expecting invisible hearing aids, only to find they were not available.

While our advertising reflects the range we offer, availability of specific hearing aids can sometimes vary. That said, we apologise that this was not made clear to you in advance. Your experience is important to us, and we will take this on board to improve our communication.

We truly appreciate your understanding and hope we can provide you with a better experience in the future.

Amplifon UK