Terrible customer service
Terrible customer service
Listed an item as 1 day dispatch and Royal Mail tracked took 3 days to send and didn’t send tracked. I got in contact to find out what’s happening and got a very stroppy reply. See there feedback on eBay there’s loads all saying the same thing. Avoid at all costs
Reply to the laughable reply.
This is all avoidable if you run a company properly.
Risposta di Drbikes
Hi there,
We’re sorry to hear you were unhappy with your experience. While we aim to dispatch all items within the times listed, occasional delays can occur due to stock location, courier availability, or order volume.
Where tracked shipping is offered, we always provide tracking details and are happy to investigate if there’s any issue. We take feedback about our customer service seriously and aim to respond clearly and professionally to all queries.
If you’d like us to review this order specifically, please contact us directly with your order details so we can look into it.
– DRBikes