I am beyond upset at this point. I purchased this Pilates reformer as a gift. Order #227359 With the purchase I received a "free" subscription and a $25 gift card. After gifting the item, I discover that the "free" subscription can only be linked to my email and the same with the $25 gift card. So, I created an account to use the gift card and then I am charged for a yearly subscription, and I don't even have a machine. This purchase has been AWFUL. What's a shame is my friend really likes the machine.
While customer service has been "nice" in explaining they are sorry this was unclear, that does not do much for me.
I am now trying to remove my credit card from this account, so you do not charge my card for anything else. Please remove my card from this account as I will never purchase another item from you or recommend this company, which I realize will not cause you any concerns.