I purchased the Flo Portable Pilates Reformer on February 21, 2026. What I didn't realize was that a $129/year app subscription was automatically added to my cart without me selecting it — shown only as "FREE" with the recurring charge buried in small print.
The 14-day trial started the moment I purchased, but my reformer wasn't even delivered until March 5 — and the app requires the hardware to use. Two days after delivery, on March 7, I was charged the full $129 annual fee before I had any real chance to try the service.
When I contacted customer support, they canceled future charges but refused to refund the $129, offering only a $20 credit as a "goodwill gesture."