Why Can't I access my money?
Phoenix life make it as hard as they can for you to access your funds. Waiting for 30 mins plus on the phone, sending out the same paperwork daily - WHY ARE THEY CUTTING DOWN THE RAIN FORREST, sending the same information out daily. No one answers the phone. The numbers they give you are for the main switchboard and not the departments requried. And now I have been forwarded to Glasgow and now onto BASINGSTOKE now onto London. They clearly do not want me to access my pension! UNACCEPTABLE. They are great at taking your money but DO NOT WANT TO GIVE IT BACK.