AVOID PHOENIX LIFE AT ALL COSTS

The customer service is awful. We had no option but to use them as my wife's original pension had been transferred to Phoenix Life from Sun Alliance and she had no say in the matter.

When you're on hold, they keep going on about using their website but my wife had no option than to ring them as they stipulated this in their most recent letter. To quote: "please call us so we can talk through....." There is no online option. This is deliberate delaying tactics. My wife was on hold for 30 minutes before talking to someone who just told her what she already knew. And then she could not put her through to the relevant people - line engaged. So she said they'll call back BUT it will be at least 3 working days before they call back - why? Again it's delaying tactics because they don't want to give my wife her money.