Defective pulley rods
My home reformer came w the pulley rod holes drilled on the wrong side. I have sent photos 3 times to no avail. It was also missing hand pull rod screw. I wish I could start over and avoid this purchase altogether. I cannot use the machine . Customer service does not seem to exist. Order 208771
27 febbraio 2026
Non scritta su invito
Risposta di Pilatesflo
We’re truly sorry for the frustration this has caused and understand how disappointing this must be, especially when you’re unable to use the machine.
We’d like to look into this and help resolve the issue as quickly as possible. Please share your order number, and our team will follow up with you directly.