Missing item never refunded
An item wasn't included in my order, and despite a month of chasing, Snow + Rock have still not sent me either the missing item or a refund. Am raising a complaint with my credit card company, and will not shop with them online again.
8 marzo 2026
Non scritta su invito
Risposta di Snow+Rock
Hi Marie,
Thank you for sharing your feedback. We would really love an opportunity to put things right and had reached out via Trustpilot to request more information so we could look into this further. Unfortunately, we didn’t hear back within the 3-day timeframe that Trustpilot operates.
If you still need assistance, you’re very welcome to contact us directly at enquiries@cotswoldoutdoor.com, where one of our agents will be happy to help.
Kind regards,
The Snow + Rock Team