We booked a spa break at the belfry and were very looking forward to our stay. My boyfriend is a big golf fan and this place was definitely one of the most luxurious spas we have stayed in, or so we thought.

We stayed Sunday to Monday and we decided Monday morning to wake up early to use the new facilities and overlook the sun rise on the golf course, but we did not expect to wake up to bed bugs.

On Monday 16th February me and my boyfriend woke up to bed bugs in our bed. We were in absolute shock and disgust. We went down to reception immediately and informed them. Jenn was helping us and I appreciate she was doing what she could in the immediate aftermath, but this completely ruined our stay. We were given X2 drinks vouchers which was pointless as we were checking out that morning. We also did not use the spa in the morning as we left our swimming suits out and did not want to risk any contamination. We asked if they could provide us with any swimwear and they said no, which was really frustrating as we lost out on half our stay and actually the whole reason why we came to the belfry in the first place. At a 4 star hotel I would've thought they'd have swimwear to give us. We also had to go back to reception at least 3 times for an update, because they refused offer us a refund there and then. We did get use of the driving range complimentary, but we were frustrated given the evidence how they wouldn't offer us a refund there and then.

We were told they were getting externals to come in to thoroughly review and that they had our contact details, which they would contact us with a un update. We had to call up 7 days later as we heard absolutely nothing, which I think is disgusting. To not be kept informed from a 4 star hotel, we expected better. 9 days later we finally got an email confirming bed bugs were found in the hotel, and as a "gesture of good will" they would give us a full refund. We left items behind, had to quanartine our items, do excessive high temperature washes, and ultimately (continue to) live in fear in case we have brought any home. We lost out on the entire second half of our spa break, and this completely ruined our valentine's weekend. To top of off, we had to chase the Belfry AGAIN a week later as we still didn't have the refund. It took around 19 days in total for us to get a refund, which is absolutely disgusting, unprofessional, and shows lack of client care.

I have no idea if the hotel still has bed bugs, but for reference, we were foom 3507. We were offered a room 3 doors down on 3510 which we were too scared to even remain in, and really we should have been given a room at the other end of the hotel, and an upgraded vacant room given the catastrophy.

If you have an upcoming booking ring up to check if they still have bedbugs or not, and make sure you thoroughly inspect your room head to toe as our room had a mattress encasing, but it didn't stop the bedbugs.

As well, the spa is very busy, overcrowded for the amount of loungers available. There was an outside area, but it wasn't summer time, so everyone wanted to be inside. Usual selfish style of people leaving towels on loungers for hours whilst they're using the facilities, having treatments. Also, we had a 25 minute treatment with our package, and for both of us, from start to finish lasted about 17 minutes. Even our treatment was cut short, we didn't get the full experience. So if you have a treatment, check how long your treatment even lasts. The massauss was lovely, but we paid for a 25 minute treatment and got about half of the time, which was very disappointing. Our treatments were at 5:45pm so whether they were ready to leave for the day, but that's not the point.