My Order number is #235965. I purchased the reformer, which is great, but was hit with a $140 subscription charge unexpectedly two weeks after purchase. I reached out to customer service multiple times, and finally heard back days later that said, "Thank you for reaching out. I want to clarify that, at the checkout page, you agreed to the subscription terms, which is why the charge was processed. I have now canceled your subscription, so you will not be charged again. The current subscription will remain active and functional for the remaining year that has already been paid for. Please note that, according to our policy, refunds cannot be issued for virtual items once purchased. I am really sorry for any confusion or inconvenience this situation may have caused. If there's anything else I can assist you with, please let me know."

It is absolutely BS. I am so upset at their BS policy. Buyer Beware.