Rude and unhelpful staff
Rude and unhelpful staff. We tried to speak to someone who just walked passed and said he was unavailable.
I only wanted to ask a quick question! No one helped us so we walked out.
We were looking to buy 2 sets of skis so would have spent over a £1000. Went to Ellis Brigham, they were amazing!
Ps this is the 3rd time we have been in and the service has been rubbish every time. This is the Covent Garden store. Avoid!!
Risposta di Snow+Rock
Hi Lucy,
Thank you for your review. We’re very sorry to hear about your experience — this is not the level of service we aim to provide.
We understand how frustrating it must have been to feel ignored, particularly when you were looking to make such a significant purchase. Your feedback has been shared with the relevant store team so it can be reviewed and addressed.
Kind regards,
The Snow + Rock Team