Booked a sit & wait appointment for my…
Booked a sit & wait appointment for my service - I was told it would take 2 hours upon booking, my appointment was at 9am, I had a call the day prior to remind me of the appointment - they altered the time to 8.30am so I could get in before the 9am slots.
Once I checked in I was told two hours again, in total I waited 3 hours & 45minutes for my car to be completed.
Upon asking how long my car would be at 11am I was told it was just being washed.
I asked again at 11.30am to be told it was just being washed.
I left the dealership at 12.15pm!
Nobody seemed bothered I had waited that amount of time nor did I get an apology.
For a premium brand I did not get a premium service. I cannot wait to sell my Mercedes & go back to VW.
Risposta di Lookers
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*