Order #16083915 10 December 2025 (£185.78) for two Montane fleeces. Fleeces arrived but the fit/cut was too tight despite me being a medium. Specifically when you raise your arms up the waist hem would ride up exposing your midsection to the cold.

I asked to return them and was given a printable royal mail label.

After dropping the package off at the post office I waited until 10th January to ask what was going on.

Millie asked for proof of postage so I uploaded a photo of the receipt and she said to wait 2-3 days.

On 14th Jan I returned to the chat window and Hayden said the 3 things (1) that the two fleeces have not been found at their warehouse and no refund will be given and (2) that is their final decision and there's no appeals and (3) if I want a refund to take it up with the courier (royal mail).

So buyers beware they are readily and openly denying refunds and blaming royal mail and putting the onus on you to persue the courier despite the return label being provided by themselves in the first place!