Went to s&r for ski boots / fitting - bad experience
Went to s&r for ski boots / fitting - completely new to skiing so don't know how they should feel. Sent me away with narrow boots for my wide feet! Lots of pain ruined the holiday. Went back for refitting, then next holiday, same problem - lots of pain. Gave up and hired boots to not completely ruin the holiday again and told my own boots will never be comfortable they are much too narrow. No reply from customer service to offer any kind of remedy, not even a sorry.
Risposta di Snow+Rock
Hi Jon,
Thank you for your review. We’re sorry to read about your experience and the discomfort this caused, that’s certainly not what we’d want for anyone.
As the fitting took place in 2021, we’re unfortunately limited in what we’re able to review or action at this stage. We do appreciate you taking the time to share your experience, and your feedback has been noted so we can continue to improve our fitting service going forward.
Kind regards,
The Snow + Rock Team