APPALLING EXPERIENCE
APPALLING EXPERIENCE.
Ordered an exhaust servo eliminator from their ebay shop for £46. The price was quickly hiked post-purchase to £58. 8 days after my purchase, the eliminator still hadn't arrived, so I very politely informed DRBikes of this & offered to give it another week. Without any consultation they decided to refund me, claiming that the item had been returned to them, but offering no proof or details about this. A refund was totally against my wishes and was never requested at any point. They refused to sell me a replacement item for the same price I had paid only a week earlier. Either the item wasn't in stock, or they wanted to sell it for more money. When I left them negative feedback on ebay, they responded by calling me ignorant for not supposedly not being in for a completely untracked delivery! They also lied about me requesting a refund, which was totally untrue. What they didn't know is that I have a video doorbell. I was never left any cards by Royal Mail, because the item never arrived at my house. Utterly staggering.
Risposta di Drbikes
Hi,
We’re sorry to hear you were frustrated with your experience.
The item you purchased was refunded in line with eBay’s policies when it was reported as undelivered. All refunds are processed carefully to ensure customers are not out of pocket for items that fail to reach them. We do not alter pricing on previous purchases; any changes on the listing reflect current stock pricing, not your original order.
We always aim to provide accurate communication and do not misrepresent any customer requests. Delivery issues are handled based on the information from the courier, and we rely on tracked services where provided.
If you would like to discuss this further, we encourage you to contact us directly so we can review the order and delivery history in detail.
– DRBikes