Ordered some Ski poles online, specifically because they were stated as 'in stock' and I could collect. Only after I had completed the purchase did the order state that they would be delivered to the store 4-5days later, and too late for my trip. I tried to contact the store, but no answer on the phone after multiple attempts. The following day I was able to speak to someone who was completely unhelpful with no suggestions or information that could be provided. I tried to cancel the order but there is no way of doing this through the website. It just feels like I have been duped into a purchase. Would advise extreme caution is ordering something from this company.