We had a lovely time at the Belfry…
We had a lovely time at the Belfry Hotel & Resort. The staff were overall good and made us feel welcome throughout our stay.
The spa facilities were amazing and so relaxing. The spa team were courteous and attentive, taking the time to show us the facilities and make us feel at ease. A special thank you to Katie in the Spa for an incredible massage—it was soothing, unhurried, and left me feeling rejuvenated.
The cleaning staff were friendly and helpful, and overall, the service was excellent.
I would also like to extend a big thank you to the Night Manager, Sergejs, who went above and beyond when we discovered stains on our mattress and bedding. He immediately moved us to a family room and even carried our luggage—his professionalism and kindness were greatly appreciated.
While the kitchen and restaurant staff seemed slightly rushed and stressed, the overall dining experience was still enjoyable.
Thank you again for making our stay memorable.
Risposta di The Belfry Hotel & Resort
Thank you for taking the time to review your recent visit. We are delighted to hear that our team provided the high levels of service and hospitality expected which went a long way in ensuring you enjoyed your overall experience. We do however sincerely apologise for the issues with your bedroom and we would like to assure you that your experience is by no means a true representation of the standards we are typically renown for.
It was a pleasure to welcome you and we hope to do so again in the future.
Kindest regards
The Belfry Team